We are happy to refund your product in the event of any damage or default where Jarandles is considered at fault, within 14 days of purchase. Once past this 14 day period there is a no returning of products. 

Unfortunately we will be unable to accommodate any refund if it appears that your candle has not been burnt correctly in line with our candle care instructions. I.e tunnelling. We strongly advise that the candle care advisories and warnings are read upon purchasing, to ensure the best possible burning experience.

After a returns request acknowledgement from ourselves (Jarandles), the product must be in exactly the same condition it was received. I.E Unopened, unused, with all original tags and packaging, you will also need to provide original proof of purchase receipt. 

To request a return please email Once the return has been accepted we will email you with a returns address and other information on how to return your unwanted package. 

Please note that any non damaged return items are charged to the consumer (you) to return, meaning that you are liable to pay for the returns postage of a product. Unless it is decided that Jarandles is at fault. 

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item. This is so we can evaluate the issue and correct it.  Please note - due to the nature of the products, despite all our efforts to package The products thoroughly, sometimes they may get slightly damaged in the post but this will not impact the use of the product.


Certain items cannot be returned, like custom products (such as special orders or personalised items). 

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have already purchased, and once the return is accepted, make an instant and separate transaction for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.  Your refund will exclude postage.